We often talk face to face to our parents as well as send them surveys to improve our service.
This feedback is not only notated, but also implemented on. Compleat KiDZ is proud to announce the following changes based on what you have told us. We believe they will have a positive impact on our learners and families.
2.5 hours sessions for learners. Originally our sessions were around 1.5 hours on average, but our parents told us they would rather have longer sessions, so we increased our sessions to 2.5 hours.
Primary RBT model. Parents told us they wanted a steady point of contact for their child. To accommodate this, we introduced a primary RBT model, where each learner is assigned a primary RBT to take the lead for the child’s program.
Parent passport process. To help parents navigate the orientation process, we created a “parent passport”, that gets stamped by a Compleat KiDZ staff member to signify when a specific part of the process has bee completed. The passport also allows parents to look ahead and see what next steps are.
Facebook parent support group. Emotional support is an important part of the ABA journey. To provide this support for parents, we facilitated the creation of a private parent support group on Facebook. The group is only open to Compleat KiDZ families and is run by Compleat KiDZ learner’s caregivers. To join, visit: https://www.facebook.com/groups/3176829229233893
Parent lounges. Many caregivers choose to stay at the clinic while their child receives services. To make things more comfortable for these parents, we are creating parent lounges in the clinics where we can. These are rooms where caregivers can go to get computer work done or just enjoy some peace and quiet.
Please keep letting us know what we can do to improve, as this feedback has helped us make an even better company.
If you have any questions about this Notice of Privacy Practices, please contact our Privacy Officer, by telephone at (704) 824-7800 or in writing at 2675 Court Drive, Gastonia, NC 28054.
This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. Protected health information is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.
We are required to abide by the terms of this Notice of Privacy Practices. We may change the terms of our Notice of Privacy Practices at any time. The new Notice of Privacy Practices will be effective for all protected health information that we maintain at that time. Upon your request, we will provide you with any revised Notice of Privacy Practices. You may request a revised version by calling or writing our Privacy Officer and requesting that a revised copy be sent to you in the mail or asking for one at the time of your next appointment.
Your protected health information may be used and disclosed by our office staff others outside of our office who are involved in your care and treatment for the purpose of providing health care services to you.
Your protected health information may also be used and disclosed to pay your health care bills and to support the operation of our practice.
Following are examples of the types of uses and disclosures of your protected health information that we are permitted to make. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made by our office.
Others Involved in Your Health Care or Payment for our Care:Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, your protected health information that directly relates to that person's involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may use or disclose protected health information to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your location, general condition or death. Finally, we may use or disclose your protected health information to an authorized public or private entity to assist in disaster relief efforts and to coordinate uses and disclosures to family or other individuals involved in your health care.
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We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn't just the right thing to do, it's also the smart thing.
Diversity at Compleat KiDZ is expressed through management commitment to equity and the treatment of all individuals with respect. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.
We take our commitment serious to promoting cross-cultural understanding and respect among its employees, patients, and the broader community. At Compleat KiDZ we have a commitment to recruiting and retaining a diverse and all-inclusive staff. We will always strive to maintain the highest standards in cultural inclusion and sensitivity, but we know that we will not always get it right.