CompleatKidz - the top pediatric therapy clinics in the southeast. ABA Therapy, Austism care, pediatric physical therapy, pediatric occupational therapy, pediatric speech therapy
Helpful Tips and News2026-01-28T14:55:48-05:00

KiDZ Health

Your Trusted Resource for Pediatric Therapy, Growth, and Wellness

Every hero needs the right tools, and every parent deserves support. KiDZ Health is your central hub for helpful guides, developmental tips, and therapy resources created by the compleatKiDZ team. Whether you are learning about speech milestones, building new habits at home, or supporting your child through therapy, you will find clear, parent friendly content designed to help your family thrive.

Getting Started

Here are a few quick links to get started in your pediatric therapy journey.

Getting Started Checklist for compleatKiDZ

  •  Fill out your child’s new patient intake form online.
  • Provide basic information about your child, your goals, and any previous evaluations.
  • Have insurance information ready to upload or enter.

  • Insurance cards
  • Pediatrician referral if required by your plan
  • Previous evaluations or reports
  • Any individualized education plans or school notes that may help our team understand your child’s needs

  • Our team will review your insurance details.
  • We contact you if additional information is needed.
  • You will receive a clear explanation of benefits before services begin.

  • A member of our team will reach out to schedule an initial evaluation.
  • Evaluations help us understand your child’s strengths and needs so we can build a personalized care plan.
  • Choose the location and time that works best for your family.

  • Access scheduling, updates, documentation, and billing in one place.
  • Stay connected with your care team.
  • Receive helpful reminders and easy communication tools.

  • Arrive 10 to 15 minutes early.
  • Bring snacks, comfort items, or anything your child may need.
  • Dress comfortably and expect a friendly, welcoming environment.

  • Your licensed therapists will guide you through the evaluation and answer any questions.
  • You will learn what to expect in upcoming sessions and how we support progress at home and in the clinic.

  • After the evaluation, your therapist will explain findings in a simple, easy to understand way.
  • You will receive recommendations for ABA, Occupational Therapy, Physical Therapy, or Speech Therapy based on your child’s needs.
  • Ask questions anytime. We are here to help.

  • Choose consistent weekly times that fit your family’s routine.
  • We help coordinate multiple services so everything feels organized and manageable.

  • Use the Kure app for updates and communication.
  • Practice small skills at home to support progress.
  • Celebrate your child’s wins. Every milestone matters.

  • Our team is always here to help guide your next steps.
  • Whether you have questions, need scheduling changes, or want additional resources, we are just a message or call away.

Pediatric Therapy

How common is autism?2026-01-28T14:59:56-05:00

Autism is relatively common. According to the Centers for Disease Control and Prevention (CDC), approximately 1 in 31 children in the United States age 8 and younger are diagnosed with autism spectrum disorder. Boys are four times more likely to be diagnosed with autism than girls. Autism rates are consistent across racial, ethnic, and socioeconomic groups.1

The number of autism diagnoses has grown over the years. This is partly because people are more aware, doctors have better tools to diagnose, and the definition of autism has expanded. As a result, more children are being identified and getting the support they need! 

https://www.cdc.gov/autism/data-research/index.html

What are my next steps after a referral?2025-11-30T16:48:24-05:00

Once we receive your child’s referral for ABA or behavioral therapy, our team will contact you to schedule an initial evaluation. A BCBA or licensed psychologist will assess your child and create a personalized treatment plan with ongoing therapy sessions tailored to their needs.

Why is a referral required for behavioral therapy programs?2025-11-30T16:48:55-05:00

A referral from your child’s pediatrician ensures our ABA therapy program is the right fit and provides essential information to create a personalized treatment plan. If needed, we can coordinate with your pediatrician to make the process easy and stress-free.

Do you ever close for severe weather?2025-11-28T20:03:31-05:00

Yes. During severe weather, our ABA therapy and pediatric therapy clinics may delay opening, close early, or close for the day. Any weather-related updates are posted on our website by 7:30 AM. If we close early, our front desk will contact families with affected appointments. You can also check our Instagram and Facebook (@compleatKiDZ) for real-time updates.

What if my child is sick before a scheduled visit?2025-11-28T20:04:58-05:00

If your child isn’t feeling well on the day of their ABA therapy or pediatric therapy appointment, please call our front desk to reschedule. Keeping your child and our therapy environment healthy helps ensure safe, effective, and consistent care for everyone.

What is your Cancellation / Missed Visit policy?2025-11-28T20:02:17-05:00

If you need to cancel or reschedule your child’s ABA therapy, autism evaluation, or pediatric therapy appointment, please call our Front Desk at least 24 hours in advance. Late cancellations or missed visits (“no-shows”) may result in services being placed on hold or discontinued, as consistent attendance is essential for your child’s progress and treatment outcomes.

If you ever need help rescheduling, our team is here to support you.

Do I need a doctor’s referral from my child’s physician?2025-11-28T20:06:21-05:00

Most insurance plans, including Medicaid, require a doctor’s referral before covering ABA therapy, autism services, or pediatric therapy. If your child needs an ABA referral, you can download the compleatKiDZ ABA Letter to Physician and take it to your child’s doctor to speed up the process.

If you need help obtaining a referral or have questions about insurance requirements, our team is here to assist. Call us anytime at 704-718-2726.

How old does my child have to be to receive therapy?2025-12-01T14:55:16-05:00

compleatKiDZ provides pediatric physical therapy, occupational therapy, and speech therapy for children from birth through 18 years old.
Our ABA therapy program for children with autism currently serves ages 2 to 10, offering early intervention and developmental support.

If you are unsure whether your child meets the age requirements, our team is happy to help guide you and discuss available therapy options.

What services do you provide?2025-12-03T17:19:25-05:00

compleatKiDZ offers a full range of pediatric therapy services, including physical therapy, occupational therapy, speech therapy, ABA (behavior therapy), and In-Home Therapy.

Our in-home ABA therapy brings individualized autism treatment, skill-building, and parent support directly to your home for easier scheduling and stronger progress.

We also provide specialized interventions such as AAC, feeding/swallowing therapy, gait training, sensory integration, PROMPT, Beckman oral motor therapy, LAMP Words for Life, and more, all tailored to create personalized therapy plans that support your child’s growth, development, and success.

How can I make co-payments?2025-11-28T20:41:47-05:00

We accept cash, check, or credit cards for all co-payments. Payments are due prior to services, including ABA therapy, autism therapy, and pediatric therapy sessions. You may also make one payment for multiple visits if paid before the scheduled appointments.

Is therapy covered by my child’s insurance?2025-11-28T20:40:37-05:00

Most ABA, autism, and pediatric therapy services are covered by major insurance plans with a doctor’s referral. Our team can assist you with insurance verification and coverage questions.

Payment Plans & Financial Assistance for ABA and Pediatric Therapy2025-12-01T14:54:25-05:00

We understand that healthcare costs can be a strain on families. Any portion of ABA therapy or pediatric therapy services not covered by insurance such as deductibles, co-insurance, or co-pays is due at the time of service. If you are unable to pay in full, our team can help set up a deferred payment plan.

For assistance, please call us at 704-824-7800, option 4.

 

Co-Payments for ABA and Pediatric Therapy2025-11-28T20:37:19-05:00

Your co-payment amount is determined by your insurance plan. Please be prepared to pay your co-payment at each ABA therapy or pediatric therapy session. If you are unable to pay, our front desk can assist you with a deferred payment plan.

Payment By Insurance2025-11-28T20:33:51-05:00

compleatKiDZ accepts most major insurance plans, including Medicaid, to support families accessing ABA therapy, autism therapy, and pediatric therapy services. Click below to check if your insurance is accepted.

I am a referring entity; how can I refer to compleatKiDZ?2025-11-30T16:56:46-05:00

You can submit a referral through our online referral form, fax clinical documents 888-244-5493. Families may also contact us themselves, and our team will gather all required information.

 

What about medications during ABA therapy?2025-11-30T16:58:19-05:00

For your child’s comfort and safety, we ask that medications be given before or after ABA therapy sessions. Emergency medications, such as EpiPens, are allowed, and our trained staff is prepared to respond if needed.

What should my child bring to their first ABA appointment?2025-11-30T16:59:31-05:00

Bring lunch, snacks, a change of clothes, water, and diapers/pull-ups if needed. Personal toys are not necessary, as our therapists provide all materials to ensure a smooth, effective ABA therapy session.

What do I need to bring to my child’s first evaluation?2025-11-30T17:02:47-05:00

Please bring your child’s insurance card, any required paperwork, IEP if available, notes on daily routines, and previous therapy or medical records. This helps our team create a personalized ABA or rehab therapy plan tailored to your child.

What will the ABA evaluation entail?2025-12-01T15:25:58-05:00

Please arrive 20 minutes early to complete necessary paperwork.

Your child’s initial ABA or Behavioral Therapy appointment includes a comprehensive evaluation by a Board Certified Behavior Analyst (BCBA). This assessment reviews developmental, social, communication, and behavioral skills to create a personalized treatment plan tailored to your child’s needs.

The initial evaluation typically lasts about one hour and includes therapist observation, standardized assessments, and a brief parent discussion to understand your child’s strengths, needs, and goals.

If your child has an IEP, please bring it so our team can review school goals and collaborate with local school-based providers. After the evaluation, our front desk team will assist you in scheduling ongoing ABA/Autism Therapy sessions at the clinic or in-home location most convenient for your family.

What will the first Occupational, Physical and/or Speech evaluation appointment entail?2025-12-01T15:14:31-05:00

Please arrive 20 minutes early to complete necessary paperwork. The initial evaluation typically lasts about one hour and includes therapist observation, standardized assessments, and a brief parent discussion to understand your child’s developmental, motor, or communication needs.

If your child has an IEP, please bring it so our therapists can review school goals and coordinate with local school-based providers. After the evaluation, our front desk team will assist you in scheduling ongoing OT, PT, or Speech Therapy sessions at the clinic location most convenient for your family.

Pediatric Therapy

Behavioral Health and ABA Resources

I think my child has autism.
What should I do next?

If you believe your child may have autism but has not yet been diagnosed, we can help. We assist parents in navigating the diagnosis process by providing early autism evaluation support for children of all ages.

No-Cost Online Screen Tool

Physical Therapy Resources

Speech Therapy Resources

CompleatKidz - the top pediatric therapy clinics in the southeast. ABA Therapy, Austism care, pediatric physical therapy, pediatric occupational therapy, pediatric speech therapy
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HIPAA Privacy
Google Analytics Policy
Diversity Statement

Hipaa Privacy

If you have any questions about this Notice of Privacy Practices, please contact our Privacy Officer, by telephone at (704) 824-7800 or in writing at 2675 Court Drive, Gastonia, NC 28054.
This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. Protected health information is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

A. WE MUST PROTECT YOUR PROTECTED HEALTH INFORMATION

We are required to abide by the terms of this Notice of Privacy Practices. We may change the terms of our Notice of Privacy Practices at any time. The new Notice of Privacy Practices will be effective for all protected health information that we maintain at that time. Upon your request, we will provide you with any revised Notice of Privacy Practices. You may request a revised version by calling or writing our Privacy Officer and requesting that a revised copy be sent to you in the mail or asking for one at the time of your next appointment.

B. USE AND DISCLOSURES OF PROTECTED HEALTH INFORMATION

Your protected health information may be used and disclosed by our office staff others outside of our office who are involved in your care and treatment for the purpose of providing health care services to you.
Your protected health information may also be used and disclosed to pay your health care bills and to support the operation of our practice.
Following are examples of the types of uses and disclosures of your protected health information that we are permitted to make. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made by our office.

1. Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with another provider.
For example, we would disclose your protected health information, as necessary, to a home health agency that provides care to you. We will also disclose protected health information to other healthcare providers who may be treating you.
For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. In addition, we may disclose your protected health information from time-to-time to other health care providers (e.g., a specialist or laboratory) who become involved in your care by providing assistance with your health care diagnosis or treatment to us.
2. Payment: We may use and disclose protected health information about you so that the treatment and services you receive at Compleat KiDZ may be billed to and payment may be collected from you, an insurance company, or a third party. This may include certain activities that your health insurance plan may undertake before it approves or pays for the health care services we recommend for you such as: making a determination of eligibility or coverage for insurance benefits, and reviewing services provided to you for medical necessity. For example, if you have a back injury, we may need to give your health plan information about your condition, supplies used, and services you received.
3. Healthcare Operations: We may use or disclose, as needed, your protected health information for healthcare operations. These uses and disclosures are necessary to run Compleat KiDZ and make sure that all of our patients receive quality care. For example, we ma)’use protected health information to review our treatment and services and to evaluate the performance of our staff in caring for you. We may also combine protected health information about many patients to decide what additional services Compleat KiDZ should offer, what services are not needed, and whether certain new treatments are effective. We may also disclose information to doctors, nurses, technicians, medical students, and other personnel for review and learning purposes, we may remove information that identifies you from this set of protected health information so others may use it to study health care and health care delivery without learning the identities of specific patients.
We may share your protected health information with third party “business associates” that perform various activities (for example, billing or transcription services) for our practice. Whenever an arrangement between our practice and a business associate involves the use or disclosure of your protected health information, we will have a written contract that contains terms that will protect the privacy of your protected health information.
We may use and / or disclose protected health information to contact you to, remind you about an appointment you have for treatment or medical care.
We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health–related benefits and services that may be of interest to you. You may contact our Privacy Officer to request that these materials not be sent to you.
4. Other Permitted and Required Uses and Disclosures That May Be Made Without Your Authorization or Opportunity to Agree and Object:
We may use or disclose your protected health information in the following situations without your authorization or providing you the opportunity to agree or object. These situations include:
(i) Required by Law: We may use or disclose your protected health information to the extent that the use or disclosure is required by law. The use or disclosure will be made in compliance with the law and will be limited d to the relevant requirements of the law. You will be notified, if required by law, of any such uses or disclosures.(ii) Public Health: We may disclose your protected health information for public health activities and purposes to a public health authority that is permitted by law to collect or receive the information. For example, a disclosure may be made for the purpose of preventing or controlling disease, injury or disability.

(iii) Communicable Diseases: We may disclose your protected health information, if authorized by law, to a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading the disease or condition.

(iv) Health Oversight: We may disclose protected health information to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies t-rat oversee the health care system, government benefit programs, other government regulatory programs and civil rights laws.

(v) Abuse or Neglect: We may disclose your protected health information to a public health authority that is authorized by law to receive reports of child abuse or neglect. In addition, we may disclose your protected health information if we believe that you have been a victim of abuse, neglect or domestic violence to the governmental entity or agency authorized to receive such information. In this case, the disclosure will be made consistent with the requirements of applicable federal and state laws.

(vi) Legal Proceedings: We may disclose protected health information in the course of any judicial or administrative proceeding, in response to an order of a court or administrative tribunal (to the extent such disclosure is expressly authorized), or in certain conditions in response to a subpoena, discovery request or other lawful process.

(vii) Law Enforcement: We may also disclose protected health information, so long as applicable legal requirements are met, for law enforcement purposes, these law enforcement purposes include (1) legal processes and otherwise required by law, (2) limited information requests for identification and location purposes, (3) pertaining to victims of a crime, (4) suspicion that death has occurred as a result of criminal conduct, (5) in the event that a crime occurs on the premises of our practice, and (6) medical emergency (not on our premises) and it is likely that a crime has occurred.

(viii) Research: We may disclose your protected health information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your protected health information.

(ix) Criminal Activity: Consistent with applicable federal and state laws, we may disclose your protected health information, if we believe that the use or disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public. We may also disclose protected health information if it is necessary for law enforcement authorities to identify or apprehend an individual.

(x) Military Activity and National Security: When the appropriate conditions apply, we may use or disclose protected health information of individuals who are Armed Forces personnel (1) for activities deemed necessary by appropriate military command authorities; (2) for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits, or (3) to foreign military authority if you are a member of that foreign military services. We may also disclose your protected health information to authorized federal officials for conducting national security and intelligence activities, including for the provision of protective services to the President or others legally authorized.

(xi) Workers’ Compensation: We may disclose your protected health information as authorized to comply with workers’ compensation laws and other similar legally established programs.

5. Other Permitted and Required Uses of Disclosures That Require Providing You the Opportunity to Agree or Object
We may use and disclose your protected health information in the following instances. You have the opportunity to agree or object to the use or disclosure of all or part of your protected health information. If you are not present or able to agree or object to the use or disclosure of the protected health information, then we may, using professional judgment, determine whether the disclosure is in your best interest.
Others Involved in Your Health Care or Payment for our Care:Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, your protected health information that directly relates to that person’s involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may use or disclose protected health information to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your location, general condition or death. Finally, we may use or disclose your protected health information to an authorized public or private entity to assist in disaster relief efforts and to coordinate uses and disclosures to family or other individuals involved in your health care.

6. Uses and Disclosures of Protected Health Information Based upon Your Written Authorization Other uses and disclosures of your protected health information will be made only with your written authorization, unless otherwise permitted or required by law as described below. You may revoke this authorization in writing at any time. If you revoke your authorization, we will no longer use or disclose your protected health information for the reasons covered by your written authorization. Please understand that we are unable to take back any disclosures already made with your authorization.
C. YOUR RIGHTS
Following is a statement of your rights with respect to your protected health information and a brief description of how you may exercise these rights
1. You have the right to inspect and copy your protected health information
This means you may inspect and obtain a copy of protected health information about you for so long as we maintain the protected health information. You may obtain your medical record that contains medical and billing records and any other records that we use for making decisions about you. As permitted by federal or state law, we may charge you a reasonable copy fee for a copy of your records.
2. You have the right to request a restriction of your protected health information
This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or health care operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply.We are not required to agree to a restriction that you may request. If we agree to the requested restriction, we may not use or disclose your protected health information in violation of that restriction unless it is needed to provide emergency treatment. With this in mind, please discuss any restriction you wish to request with your health provider.

You may request a restriction by making your request in writing to our Privacy Officer. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure, or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.

3. You have the right to request to receive confidential communications from us by alternative means or at an alternative location
We will accommodate reasonable requests. We may also condition this accommodation by asking you for information as to how payment will be handled or specification of an alternative address or other method of contact. We will not request an explanation from you as to the basis for the request. Please make this request in writing to our Privacy Officer.
4. Your may have right to amend your protected health information
This means you may request an amendment of protected health information about you in a designated record set for so long as we maintain this information. In certain cases, we may deny your request for an amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. Please contact our Privacy Officer if you have questions about amending your medical record.
5. You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information This right applies to disclosures for purposes other than treatment, payment or health care operations as described in this Notice of Privacy Practices. It excludes disclosures we may have made to you if you authorized us to make the disclosure, to family members or friends involved in your care, or for notification purposes, for national security or intelligence, to law enforcement (as provided in the privacy rule) or correctional facilities, as part of a limited data set disclosure. The right to receive this information is subject to certain exceptions, restrictions and limitations.
6. You have the right to obtain a paper copy of this notice from us
upon request, even if you have agreed to accept this notice electronically.
D. COMPLAINTS
You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our Privacy Officer of your complaint. We will not retaliate against you for filing a complaintYou may contact our Privacy Officer at (704) 824-7800 for further information about the complaint process.

This notice was published and becomes effective on August l, 2011.

Google Analytics Policy

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and in order to create reports. This is statistical data about our users’ browsing actions and patters, and does not identify any individual.

The only cookies in use on our site are for Google Analytics. Google Analytis is aweb analytics tool that helps website owners understand how visitors engage with their website. GoogleAnalytics customers can view a variety of reports about how visitors interact with their website so that they can improve it.

Like many services, Google Analytics users first-party cookies to track visitor interactions as in our case, where they are used to collect information about how visitors use our site. We then use the information to compile reports and to help use improve our site.

Cookies contain information that is transferred to your computer’s hard drive. These cookies are used to store information, such as the time that the current visit occured, whether the visitor has been to the site before and what site referred the visitor to the web page.

Google Analyticsw collets information anonymously. It reports website trends without identifying individual visitors. you can opt out of Google Analytics without affecting how your visit our site- for more information on opting our of being tracked by Google Analytics across all websites you use, visit this Google page

Diversity Statement

We embrace diversity and equality in a serious way. We are committed to building a team with a variety of backgrounds, skills, and views. The more inclusive we are, the better our work will be. Creating a culture of Equality isn’t just the right thing to do, it’s also the smart thing.

Diversity at Compleat KiDZ is expressed through management commitment to equity and the treatment of all individuals with respect. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

We take our commitment serious to promoting cross-cultural understanding and respect among its employees, patients, and the broader community. At Compleat KiDZ we have a commitment to recruiting and retaining a diverse and all-inclusive staff. We will always strive to maintain the highest standards in cultural inclusion and sensitivity, but we know that we will not always get it right.

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