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Expert physical, occupational, and speech therapy for kids 0-18.
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Physical Therapy

Physical Therapy

Our pediatric physical therapists help prevent, diagnose, and treat a wide range of movement disorders in children. We address gross motor skills that involve the muscles of the body and help improve children’s coordination, gait, posture, and overall body awareness.

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Occupational Therapy

Occupational Therapy

Occupational therapy focuses on learning by doing, and how the mind and body must work together to perform daily functions. Our occupational therapists assist with everyday living, caring for oneself, returning to school / home, and returning play / leisure activities.

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Speech Therapy

Speech Therapy

Our speech-language pathologists are trained to diagnose and treat disorders related to speech, language, voice, feeding, and swallowing. We help children with communication delays through development of oral motor skills, language comprehension and use, and appropriate social skills.

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Constraint Induced Techniques

Constraint Induced Techniques

We apply constraint induced techniques to encourage kiddos to use their involved side by constraining the strong side, promoting physical and mental development. Our specialized therapists will work with you and your child to determine if this service will improve your child’s health and development.

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Home Health Services

Home Health Services

We provide home health services for children 0-3 years old, as an established provider for the North Carolina Department of Health and Human Services Infant Toddler Program. These services include physical, occupational, and speech therapy for children who have a developmental delay or have been diagnosed with a health condition that will likely cause a developmental delay.

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Behavior Services

Behavior Services

Physical, occupational, and speech therapy can all benefit kiddos with conditions linked with behavioral issues. Compleat KiDZ also BCBA services and behavioral interventions for children and adolescents.

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our team

Our pediatric therapists are highly educated, compassionate, and dedicated to helping your child succeed.
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    CLINICAL MANAGER – Linnette Richards
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    Amy Cagle
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    Jill Pfund
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    Demi Frankhouser
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    Lindsay Mueller
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    Sara Marsico
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    Sharda Anderson
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    Anthony Sully
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    Caryn Pirko
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    Alaura Matthews
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    Mariana Pesantez
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    Katelyn Hockersmith
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Amy’s treatment approach focuses on sensory integration, fine/gross motor integration, neuromuscular handling, and development of age appropriate play and social skills through “purposeful play” therapy. Training: Associates degree in Occupational Therapy from Central Piedmont Community College, Charlotte, NC

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Jill has been a physical therapist for 5 years. She received her BA in biology from Lake Forest College and her DPT from Northwestern University. She began her career in adult orthopedics and then dove into the world of pediatric physical therapy. Jill has experience with a wide range of pediatric diagnoses both orthopedic and neurologic. She draws on her orthopedic knowledge and experience in her treatment sessions and when developing home exercise programs for children and families. Jill has taken courses on pediatric sports injuries, kinesiology taping in the pediatric population, and the Maitland technique for peripheral joints. Training: Doctorate of Physical Therapy from Northwestern University

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Demi began her career in the school systems of Pittsburgh before moving into the outpatient setting. Demi is skilled in working with a variety of pediatric diagnoses such as autism, developmental delay, and cerebral palsy. Training: Bachelor of Science degree in Psychology from Bethany College, Bethany, WV; Doctorate degree in Physical Therapy from Chatham University, Pittsburgh, PA

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Lindsay has been an occupational therapist for 5 years beginning her career in adult rehab and then moving into pediatrics where she continued her career in a children’s hospital in New York City, as well as homecare and school based therapy. Lindsay uses sensory-motor and neurodevelopmental techniques when treating children to assess all areas of functioning to allow them to reach their highest potential. Lindsay has training in neurodevelopmental techniques, sensory integration, self regulation, aquatic therapy, feeding therapy, Handwriting Without Tears, Kinesiology taping, and pediatric massage. Training: Undergrad degree in Special Education from Florida Southern College. Master’s degree in occupational therapy from Stony Brook University.

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Sara specializes in the treatment of pediatric neurologic and orthopedic conditions. She has experience working with the pediatric population in an early intervention home setting. Sara employs a fun treatment approach utilizing neurodevelopmental handling and pediatric yoga. Training: Bachelor of Science degree in Biology from North Carolina State University, Raleigh, NC Doctorate of Physical Therapy from Campbell University, Buies Creek, NC

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Sharda graduated from Marshall University with a Masters in Communication Disorders. She is certified by the American Speech-Language-Hearing Association (ASHA) and holds a license in North Carolina. She has been in the speech therapy field working as an SLP for 6 years. She is VitalStim certified and a Hanen certified It Takes Two to Talk therapist. Training: Masters of Science in Communication Disorderds from Marshall University

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Anthony’s treatment approach focuses on sensory regulation/modulation/integration, PNF neuromuscular handling, and “purposeful play” therapy. Training: Masters Degree in Occupational Therapy from Lenoir-Rhyne University, Hickory, NC

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Caryn graduated from Belmont University with her Doctorate in Occupational Therapy. She is certified in Therapeutic Listening and has experience in a variety of diagnoses including Autism, Sensory Processing Disorder, Torticollis, Cerebral Palsy, Stroke, and Development delay to name a few. She enjoys spending time outdoors hiking and kayaking with her adopted puppy Milo. Caryn values children’s happiness and imagination and works to establish trusting relationships with them and their family. Training: Doctorate of Occupational Therapy from Belmont University

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Alaura has worked with children and adults of all ages, and possesses a passion for working with children with autism spectrum disorder. She is skilled in the treatment of a wide range of speech and language disorders, with a special focus in the treatment of articulation and phonological disorders, fluency disorders, expressive and receptive language disorders, swallowing, and in the development of social language skills. Training: Master of Communication Disorders from University of South Carolina, Columbia SC

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Mariana has been an Occupational Therapist for 11 years. She has worked with children and adults in many settings with a variety of diagnosis and disabilities. She has worked in pediatrics for the past 8 years with a focus on Autism and Sensory Integration. Training: Bachelor’s and Master’s Degree in Occupational Therapy from D’Youville College, Buffalo, NY

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Katelyn is skilled in the treatment of phonological and articulation disorders, phonemic awareness deficits, fluency disorders, auditory processing disorders, hearing loss, autism, and language delays. Training: Masters of Science Degree in Speech and Language Pathology from Nova Southeastern University, Fort Lauderdale, FL

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Katie has been an occupational therapist for 5 years beginning her career in the school system and then moving to clinic based services. Katie uses a sensory-motor based framework when treating children to address all areas of functioning to allow them to reach their highest potential. Katie has training in Total Motion Release, Brain Gym, Handwriting Without Tears along with extensive practice in sensory integration. Training: Undergrad degree in Human Development from Virginia Tech. Master’s degree in occupational therapy from Columbia University

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Amy’s treatment approach focuses on sensory integration, fine/gross motor integration, neuromuscular handling, and development of age appropriate play and social skills through “purposeful play” therapy. Training: Associates degree in Occupational Therapy from Central Piedmont Community College, Charlotte, NC

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Julie graduated from the University of Pittsburgh with a Master of Occupational Therapy degree. She uses a wholistic approach in her treatment sessions, including neurodevelopmental handling, sensory integration/modulation/regulation, and learning through purposeful play. She is also Interactive Metronome certified.

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Jeff is a pediatric physical therapist currently treating in our Gastonia clinic. Before joining Compleat KiDZ, he worked in both inpatient and home health pediatric positions, treating kids from 0-18 with conditions like cerebral palsy, spina bifida, muscular dystrophy, Down’s syndrome, autism, and more. Jeff earned his Doctorate in Physical Therapy from Elon University in NC. He also specializes in Amtryke Evaluation. With every patient, his primary goal is helping them be as independent as possible in their self-care, mobility, and – most importantly – their ability to participate in play activities with their friends. He works closely with family members when possible to create unique solutions, enabling all caregivers to be a part of the child’s progress. “As much as I hate to see my kids go, I love it when I’m able to discharge a patient who has met all their goals and no longer needs physical therapy.” In his free time, Jeff enjoys painting, playing the drums, and spending time with his wife. The two are avid board gamers who also enjoy hiking and traveling when the time allows. Training: BS in Sports Medicine, University of North Carolina, Greensboro; Doctor of Physical Therapy, Elon University, NC

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Chris is a Bilingual (Spanish and English) Speech Language Pathologist who moved to the Charlotte area from Texas to be closer to her husband’s family. As a special needs mom herself, she hopes to reduce the frustration and isolation that many special needs parents experience, and to open their world to new possibilities for them and their children. Chris earned her BS in Communication Sciences and Disorders from UT Austin, and her Masters in Speech Language Pathology from Texas Womans University. She is additionally certified in VitalStim, Beckman protocol, TalkTools hierarchies, PECS, Mealtime Partners, and Division of Responsibility (DOR). As an SLP, Chris loves helping Spanish- and English-speaking children learn to eat and/or communicate to the best of their abilities. The kiddos she works with include those with difficulty transitioning from liquids to solid food, avoidant restrictive food disorder, oral motor delays, medically fragile children including trach/vent and feeding tubes, language delay, autism, Down Syndrome, and augmentative and alternative communication. Her goal with every kiddo is to reduce the stress on both the child and the family by improving their overall ability to interact in whatever ways work best for them.

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Millicent earned her BS in Neuroscience from the Centenary College of Louisiana, and her Doctors in Physical Therapy from Andrews University. As a pediatric physical therapist, Millicent loves helping kids accomplish new tasks and meet goals while having fun! She works with kiddos with development delay and diagnoses such as Torticollis, Toe walking, Cerebral Palsy, Scoliosis, and others. Regardless of diagnosis, her goal with every patient is to facilitate normal movement patterns while challenging strength, balance, and coordination for age appropriate gross motor skills. In her free time, she enjoys running, baking desserts, and spending time with family, friends, and her puppy.

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Andie is a Speech Language Pathologist who earned both a Bachelors and Masters Degree in Speech Language Pathology from Ithaca College, New York. As a Speech Language Pathologist, she loves helping children find a way to share their thoughts, feelings, and ideas. The children she has the most experience working with include children with Autism, Down Syndrome, Cerebral Palsy, language delays, articulation/phonological disorders, social/pragmatic disorders, and augmentative/ alternative communication. Before starting at Compleat, Andie worked at a private school for children with special needs in Washington, DC. She worked primarily with children with significant needs, including medically fragile children and students with degenerative diseases. With every kiddo, she works to collaborate with the family, PT, and OT to provide well-rounded, effective treatment. She loves working with families and seeing the joy on their faces when their children meet their goals. In her free time, Andie enjoys Broadway musicals, walking her dog, and hiking on the weekends.

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Alex earned her Bachelors in Sociology from the University of Georgia and her Doctorate of Physical Therapy from the University of St. Augustine for Health Sciences. As a pediatric physical therapist, she works primarily with kiddos with genetic disorders, neurological disorders, orthopedic issues, and developmental delay. Regardless of diagnosis, her goal with every kiddo is to optimize function and mobility, and to improve the quality of life for kiddos in the area. She loves having the opportunity to build relationships with the children and families who come to Compleat KiDZ; helping them achieve their goals is the most rewarding part of working here.

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Meredith earned her BS in Biology and her Doctorate in Physical Therapy from Wingate University. As a pediatric physical therapist, Meredith works with children who have diagnoses including: developmental delay, toe walking, torticollis, cerebral palsy, and other neurologic and orthopedic conditions. She is also trained in pediatric kinesiotaping. For every kiddo she works with, her goal is to improve movement, alignment, balance, and overall gross motor skills – all while having fun! In her free time, Meredith enjoys running, being outdoors, and spending time with family and friends. She is also on the fundraising board for Ambucs Amtryke’s Queen City Chapter, which is an organization that helps to provide modified bikes for children with disabilities in Charlotte and surrounding areas.

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Donna earned her Masters in Occupational Therapy from Columbia University. She has been a Pediatric Occupational Therapist for 24 years working with children of all ages who have a diagnosis of cerebral palsy, torticollis, down’s syndrome, autism spectrum disorder, sensory processing disorder, learning disabilities, and developmental delays. Donna is NDT certified and she has training in Sensory Integration, Therapeutic Listening, Feeding, and Handwriting Without Tears. She has a passion for working with children and helping them reach their highest potential and maximum level of functional independence.

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Becky earned her Bachelor of Social Work from Dana College in Blair Nebraska and her Masters of Occupational Therapy from College of Saint Mary in Omaha, Nebraska. She has experience working with individuals of all ages with a variety of diagnoses, but is passionate about working with children with sensory processing disorder, especially sensory motor based disorders, visual perceptual deficits,and impaired fine motor skills. Her favorite thing about being an occupational therapist is watching a child transform. She enjoys learning about new treatment techniques to provide the children she treats with the most updated interventions.

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Kristen earned her Occupational Therapy Masters from Midwestern University in Arizona. As a pediatric occupational therapist, Kristen uses a variety of techniques including neurodevelopmental handling, sensory integration, fine motor and gross motor skills advancement, and purposeful play in order to help her patients achieve success in their daily lives. She prides herself on building a trusting relationship with her patients and their families. In her free time, Kristen enjoys hiking, biking, and spending time with family and friends. She has been with the Compleat KiDZ team since 2018. Training: Bachelors in Science from Louisiana State University; Masters of Occupational Therapy from Midwestern University, Arizona

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Linnette can be contacted at linnette.richards@compleatkidz.com. Linnette is a respected leader in her field, whose passion is to improve the quality of life for all children placed in her care. Linnette uses a multi-faceted approach to her patient care, including neurodevelopmental handling, Myofascial Release, Cranio-Sacral Therapy, Pediatric Aquatic Therapy, Pediatric Yoga, Therapeutic Listening, ETPS Pain Therapy, Keniso Taping, Sensory In Training: Bachelor of Science Degree in Occupational Therapy from Keuka College, Keuka Park, NY

testimonials

faqs

services

  • What services do you provide?

    Our services include but are not limited to: Serial Casting, Constraint Induced Techniques, Aquatic Therapy, Therapeutic Listening, Beckman Oral Therapy, Vital Stim, Prompt Therapy, Thera Togs, Hanen Speech Therapy, NDT/TMR Handling, Sensory Processing Disorders, and Feeding Abnormalities.

  • How old does my child have to be to receive therapy?

    We treat kids 0-18 in our outpatient therapy clinics. Feel free to contact us if you are unsure whether your child can receive therapy from us. As a provider for NC’s ITP program, we also provide home health therapy services for children 0-3 years of age. Learn more on the NC Department of Health and Human Services ITP site.

  • Do I need a doctor’s referral from my child’s physician?

    No, you can get evaluations and treatments at our clinics without a physician prescription / referral. However, many insurance plans require a referral before offering coverage for our services. Whether or not you are referred to us, we will work closely with your child’s physician, teachers, and other caretakers to ensure the best treatment for your child.

  • Is therapy covered by my child’s insurance?

    Most treatment is covered by most major insurance companies. However, Phonological and Articulation Disorders, with the exception of congenital conditions, are often not covered under private payer insurance plans. Contact your insurance provider to see if treatment for these conditions is covered.

  • How much does therapy cost?

    Because of the variety of services offered and the differences in individual insurance plans, it is difficult to estimate the total cost of treatment for an individual. We do offer flat fee private pay rates for individual sessions: 30 min session – $40 1 hour session – $70 See the Insurance/Payment section for more information about payment options and what insurance providers we accept.

appointments

  • What will the first appointment entail?

    We recommend you arrive about 10 minutes before your scheduled appointment time. We will go over necessary paperwork with you and conduct an evaluation. The initial evaluation will last about an hour, after which our front desk will work with you to set future appointment times. If your child has an IEP, please bring it to the first appointment.

  • How can I make co-payments?

    Bring cash, check, or credit card to make your co-payments at the beginning of your appointments. Co-payments must be made prior to services rendered. We are able to accept one payment for multiple visits if it is more convenient for you, as long as payment is made before the scheduled appointments.

  • What is your Cancellation / Missed Visit policy?

    If you must miss an appointment, call our Front Desk to reschedule your appointment. You must call 24 hours before your scheduled appointment time. Failing to call at least 24 hours in advance will result in a $25 no show fee.

  • What if my child is sick before a scheduled visit?

    If your child is sick, please call our front desk to reschedule your appointment.

  • Do you ever close for severe weather?

    Severe weather conditions may cause our clinics to operate on delayed opening / early closing schedules or to fully close for the day. Delayed openings or closure due to weather will be posted on our website no later than 7:30 am each business day. If the clinic closes early, our front desk team will contact patients whose same-day appointments are impacted by the clinic closure.

  • I’m a referring entity; how can I refer to Compleat KiDZ?

    You can contact our referral coordinator Tasha Rodriguez by                                   email: tasha.rodriguez@compleatkidz.com                                                                           phone: 1.888.257.0277                                                                                                             fax: 1.888.244.5493                                                                                                                    You can also use the contact form above. We’re happy to answer any questions you may have regarding referrals, insurance, services, etc.

services

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insurance/ payment

Payment By Insurance

Compleat KiDZ accepts most major insurances. Check the box to the right to see if your insurance provider is accepted by Compleat KiDZ.

Co-Payments

Come prepared to make your insurance co-payment each appointment. The amount of your co-pay is set by your insurance company. If you are not able to make your co-payment at the time of service, ask either our reception or checkout desk team member to set up terms for a deferred payment plan.

Payment Plans / Financial Assistance

Compleat KiDZ understands that the cost of health care can put a strain on our families’ finances. We are willing to work with you to set up a payment plan that works within your budget. Compleat KiDZ offers healthcare financing plans through Care Credit and United Medical Credit.

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hipaa privacy

Compleat KiDZ

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

If you have any questions about this Notice of Privacy Practices, please contact our Privacy Officer, by telephone at (704) 824-7800 or in writing at 2675 Court Drive, Gastonia, NC 28054.
This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. Protected health information is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

A. WE MUST PROTECT YOUR PROTECTED HEALTH INFORMATION

We are required to abide by the terms of this Notice of Privacy Practices. We may change the terms of our Notice of Privacy Practices at any time. The new Notice of Privacy Practices will be effective for all protected health information that we maintain at that time. Upon your request, we will provide you with any revised Notice of Privacy Practices. You may request a revised version by calling or writing our Privacy Officer and requesting that a revised copy be sent to you in the mail or asking for one at the time of your next appointment.

B. USE AND DISCLOSURES OF PROTECTED HEALTH INFORMATION

Your protected health information may be used and disclosed by our office staff others outside of our office who are involved in your care and treatment for the purpose of providing health care services to you.
Your protected health information may also be used and disclosed to pay your health care bills and to support the operation of our practice.
Following are examples of the types of uses and disclosures of your protected health information that we are permitted to make. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made by our office.

1. Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with another provider.
For example, we would disclose your protected health information, as necessary, to a home health agency that provides care to you. We will also disclose protected health information to other healthcare providers who may be treating you.
For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. In addition, we may disclose your protected health information from time-to-time to other health care providers (e.g., a specialist or laboratory) who become involved in your care by providing assistance with your health care diagnosis or treatment to us.
2. Payment: We may use and disclose protected health information about you so that the treatment and services you receive at Compleat KiDZ may be billed to and payment may be collected from you, an insurance company, or a third party. This may include certain activities that your health insurance plan may undertake before it approves or pays for the health care services we recommend for you such as: making a determination of eligibility or coverage for insurance benefits, and reviewing services provided to you for medical necessity. For example, if you have a back injury, we may need to give your health plan information about your condition, supplies used, and services you received.
3. Healthcare Operations: We may use or disclose, as needed, your protected health information for healthcare operations. These uses and disclosures are necessary to run Compleat KiDZ and make sure that all of our patients receive quality care. For example, we ma)'use protected health information to review our treatment and services and to evaluate the performance of our staff in caring for you. We may also combine protected health information about many patients to decide what additional services Compleat KiDZ should offer, what services are not needed, and whether certain new treatments are effective. We may also disclose information to doctors, nurses, technicians, medical students, and other personnel for review and learning purposes, we may remove information that identifies you from this set of protected health information so others may use it to study health care and health care delivery without learning the identities of specific patients.
We may share your protected health information with third party "business associates" that perform various activities (for example, billing or transcription services) for our practice. Whenever an arrangement between our practice and a business associate involves the use or disclosure of your protected health information, we will have a written contract that contains terms that will protect the privacy of your protected health information.
We may use and / or disclose protected health information to contact you to, remind you about an appointment you have for treatment or medical care.
We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health--related benefits and services that may be of interest to you. You may contact our Privacy Officer to request that these materials not be sent to you.
4. Other Permitted and Required Uses and Disclosures That May Be Made Without Your Authorization or Opportunity to Agree and Object:
We may use or disclose your protected health information in the following situations without your authorization or providing you the opportunity to agree or object. These situations include:
(i) Required by Law: We may use or disclose your protected health information to the extent that the use or disclosure is required by law. The use or disclosure will be made in compliance with the law and will be limited d to the relevant requirements of the law. You will be notified, if required by law, of any such uses or disclosures.

(ii) Public Health: We may disclose your protected health information for public health activities and purposes to a public health authority that is permitted by law to collect or receive the information. For example, a disclosure may be made for the purpose of preventing or controlling disease, injury or disability.

(iii) Communicable Diseases: We may disclose your protected health information, if authorized by law, to a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading the disease or condition.

(iv) Health Oversight: We may disclose protected health information to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies t-rat oversee the health care system, government benefit programs, other government regulatory programs and civil rights laws.

(v) Abuse or Neglect: We may disclose your protected health information to a public health authority that is authorized by law to receive reports of child abuse or neglect. In addition, we may disclose your protected health information if we believe that you have been a victim of abuse, neglect or domestic violence to the governmental entity or agency authorized to receive such information. In this case, the disclosure will be made consistent with the requirements of applicable federal and state laws.

(vi) Legal Proceedings: We may disclose protected health information in the course of any judicial or administrative proceeding, in response to an order of a court or administrative tribunal (to the extent such disclosure is expressly authorized), or in certain conditions in response to a subpoena, discovery request or other lawful process.

(vii) Law Enforcement: We may also disclose protected health information, so long as applicable legal requirements are met, for law enforcement purposes, these law enforcement purposes include (1) legal processes and otherwise required by law, (2) limited information requests for identification and location purposes, (3) pertaining to victims of a crime, (4) suspicion that death has occurred as a result of criminal conduct, (5) in the event that a crime occurs on the premises of our practice, and (6) medical emergency (not on our premises) and it is likely that a crime has occurred.

(viii) Research: We may disclose your protected health information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your protected health information.

(ix) Criminal Activity: Consistent with applicable federal and state laws, we may disclose your protected health information, if we believe that the use or disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public. We may also disclose protected health information if it is necessary for law enforcement authorities to identify or apprehend an individual.

(x) Military Activity and National Security: When the appropriate conditions apply, we may use or disclose protected health information of individuals who are Armed Forces personnel (1) for activities deemed necessary by appropriate military command authorities; (2) for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits, or (3) to foreign military authority if you are a member of that foreign military services. We may also disclose your protected health information to authorized federal officials for conducting national security and intelligence activities, including for the provision of protective services to the President or others legally authorized.

(xi) Workers' Compensation: We may disclose your protected health information as authorized to comply with workers' compensation laws and other similar legally established programs.
5. Other Permitted and Required Uses of Disclosures That Require Providing You the Opportunity to Agree or Object
We may use and disclose your protected health information in the following instances. You have the opportunity to agree or object to the use or disclosure of all or part of your protected health information. If you are not present or able to agree or object to the use or disclosure of the protected health information, then we may, using professional judgment, determine whether the disclosure is in your best interest.

Others Involved in Your Health Care or Payment for our Care:

Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, your protected health information that directly relates to that person's involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may use or disclose protected health information to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your location, general condition or death. Finally, we may use or disclose your protected health information to an authorized public or private entity to assist in disaster relief efforts and to coordinate uses and disclosures to family or other individuals involved in your health care.
6. Uses and Disclosures of Protected Health Information Based upon Your Written Authorization Other uses and disclosures of your protected health information will be made only with your written authorization, unless otherwise permitted or required by law as described below. You may revoke this authorization in writing at any time. If you revoke your authorization, we will no longer use or disclose your protected health information for the reasons covered by your written authorization. Please understand that we are unable to take back any disclosures already made with your authorization.
C. YOUR RIGHTS
Following is a statement of your rights with respect to your protected health information and a brief description of how you may exercise these rights
1. You have the right to inspect and copy your protected health information
This means you may inspect and obtain a copy of protected health information about you for so long as we maintain the protected health information. You may obtain your medical record that contains medical and billing records and any other records that we use for making decisions about you. As permitted by federal or state law, we may charge you a reasonable copy fee for a copy of your records.
2. You have the right to request a restriction of your protected health information
This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or health care operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply.

We are not required to agree to a restriction that you may request. If we agree to the requested restriction, we may not use or disclose your protected health information in violation of that restriction unless it is needed to provide emergency treatment. With this in mind, please discuss any restriction you wish to request with your health provider.

You may request a restriction by making your request in writing to our Privacy Officer. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure, or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.
3. You have the right to request to receive confidential communications from us by alternative means or at an alternative location
We will accommodate reasonable requests. We may also condition this accommodation by asking you for information as to how payment will be handled or specification of an alternative address or other method of contact. We will not request an explanation from you as to the basis for the request. Please make this request in writing to our Privacy Officer.
4. Your may have right to amend your protected health information
This means you may request an amendment of protected health information about you in a designated record set for so long as we maintain this information. In certain cases, we may deny your request for an amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. Please contact our Privacy Officer if you have questions about amending your medical record.
5. You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information This right applies to disclosures for purposes other than treatment, payment or health care operations as described in this Notice of Privacy Practices. It excludes disclosures we may have made to you if you authorized us to make the disclosure, to family members or friends involved in your care, or for notification purposes, for national security or intelligence, to law enforcement (as provided in the privacy rule) or correctional facilities, as part of a limited data set disclosure. The right to receive this information is subject to certain exceptions, restrictions and limitations.
6. You have the right to obtain a paper copy of this notice from us
upon request, even if you have agreed to accept this notice electronically.
D. COMPLAINTS
You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our Privacy Officer of your complaint. We will not retaliate against you for filing a complaint

You may contact our Privacy Officer at (704) 824-7800 for further information about the complaint process.

This notice was published and becomes effective on August l, 2011.