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Expert physical, occupational, and speech therapy for kids 0-18.
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Physical Therapy

Physical Therapy

Our pediatric physical therapists help prevent, diagnose, and treat a wide range of movement disorders in children. We address gross motor skills that involve the muscles of the body and help improve children’s coordination, gait, posture, and overall body awareness.

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Occupational Therapy

Occupational Therapy

Occupational therapy focuses on learning by doing, and how the mind and body must work together to perform daily functions. Our occupational therapists assist with everyday living, caring for oneself, returning to school / home, and returning play / leisure activities.

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Speech Therapy

Speech Therapy

Our speech-language pathologists are trained to diagnose and treat disorders related to speech, language, voice, feeding, and swallowing. We help children with communication delays through development of oral motor skills, language comprehension and use, and appropriate social skills.

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Constraint Induced Techniques

Constraint Induced Techniques

We apply constraint induced techniques to encourage kiddos to use their involved side by constraining the strong side, promoting physical and mental development. Our specialized therapists will work with you and your child to determine if this service will improve your child’s health and development.

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Aquatic Therapy

Aquatic Therapy

Currently only available in our Gastonia clinic on 2675 Court Drive.   Aquatic therapy can benefit children who are receiving physical therapy for injury, pain, or developmental delays which affect muscular strength and coordination. It can also be hugely beneficial for children with sensory needs.

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ABA Therapy

ABA Therapy

Applied Behavior Analysis (ABA) is an evidence- based science that is used to increase socially significant behaviors and decrease challenging behaviors and barriers to learning. Early intervention is key to maximizing gains using ABA therapy. We currently offer ABA services at our Hickory and Lincolnton clinics, but are hoping to soon offer the service at all Compleat KiDZ locations.

locations

our team

Our pediatric therapists are highly educated, compassionate, and dedicated to helping your child succeed.
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    Jennifer Holbrook
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    Michelle Albanese
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    Jill Hunter
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    Kacie Guist
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    Devon Brunson
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    Laura Waller
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    Amanda Thurlow
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    Emily Wilkens
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    Abby Morton
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    Chantel Juitt
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    Sarah Mahyna
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    Courtney Broderick
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    Courtney Broderick is a Speech Language Pathologist at our outpatient clinic in Lincolnton, NC. As an SLP, she works with children with a variety of conditions including pre-verbal language delays, articulation and phonological disorders, childhood apraxia of speech, and school-age language delays. Courtney holds a Bachelor of Science degree in Speech and Hearing Sciences and a Master of Science degree in Medical Speech-Language Pathology from the University of Washington. Prior to becoming a speech-language pathologist, Courtney received a Bachelor of Science from University of Maryland in Marketing and Supply Chain Management and worked in events and marketing in Washington, DC before deciding to pursue a career as a SLP. Courtney has experience with children, adolescents and adults with a variety of disorders. Her areas of professional interest include early intervention, pre-school language disorders, apraxia of speech, articulation, and adolescent traumatic brain injury. Training: MS, Medical Speech Language Pathology from the University of Washington; BS, Speech and Hearing Sciences from the University of Washington.  

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Jennifer Holbrook is a Pediatric Speech Language Pathologist and Clinic Lead in our outpatient clinic in Rock Hill, SC.   She earned her BA in Communication Disorders from Winthrop University in Rock Hill, SC, and her Master of Communication Disorders from the University of South Carolina in Columbia, SC.  Jennifer has experience working with pediatric patients with a variety of communication disorders and diagnoses including Autism, Down Syndrome, Apraxia, genetic disorders, Ataxia, Cleft lip and palate, Developmental Delays, Language and Comprehension Disorders, Social pragmatic disorders, and Articulation/Phonological Disorders.  She has received specialized training in Childhood Apraxia of speech, PROMPT method, Phonological Processing and Articulation Disorders, Beckman Oral Motor Assessment and Intervention, and the Picture Exchange Communication System (PECS).  She enjoys working with children of all ages and their families.  For Jennifer, the most rewarding part of being a pediatric speech therapist is seeing children realize their words have power and become confident in their own voice. Jennifer is licensed in both South Carolina and North Carolina and has her National Certificate of Clinical Competence from the American Speech Language Hearing Association. Training: BA in Communication Disorders from Winthrop University; Master of Communication Disorders from the University of South Carolina.

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Michelle is a speech-language pathologist at the Compleat KIDZ clinic in Rock Hill, SC. She earned her undergraduate degree in Speech and Hearing Sciences from Kean University in Union, New Jersey and earned her Master’s degree in Speech-Language Pathology from Appalachian State University in Boone, North Carolina. Michelle has experience working with pediatric patients with a variety of communication disorders and diagnosis’s including Autism Spectrum Disorder, Cerebral Palsy, pediatric feeding disorders, downs syndrome, fluency disorders, apraxia, phonological disorders, and auditory processing disorder. She is passionate about helping children become better communicators and feels that the most rewarding part of being an SLP is to hear positive feedback from her patients and the parents of her patients that the strategies and tasks they have learned during therapy sessions are being utilized daily and are helping them become/be better communicators across all settings. Aside from providing speech-language therapy to patients, Michelle enjoys working out, doing yoga, painting, reading, and hiking.

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Jill Hunter is an occupational therapist at our outpatient clinic in Rock Hill, SC.She earned her Masters in Occupational Therapy from the University of St. Augustine for Health Sciences. As a pediatric OT, Jill treats children from birth to 21 years old for conditions such as: sensory processing disorder, cerebral palsy, ADHD, developmental delay, autism spectrum disorder, neurological conditions, down syndrome, TBI, and torticollis.   She approaches treatment with a focus on deficits in fine motor skills, sensory processing, motor coordination, activities of daily living, hand writing, social skills, strength, visual motor, visual perceptual and play.   For Jill, the most rewarding part of being an occupational therapist is seeing the excitement a child has when they can do something that they couldn’t achieve before.   Training: University of South Carolina, Bachelor of Arts in Public Health; University of St. Augustine for Health Sciences, Master of Occupational Therapy.  

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As a pediatric physical therapist at our Gastonia clinic, Kacie work with children with a variety of diagnoses, including developmental delay, torticollis/plagiocephaly, down syndrome, spina bifida, toe walking, cerebral palsy and many more. She strives to improve each patient’s balance, coordination, strength, flexibility and motor function to improve their quality of life and allow them to keep up with their peers. Kacie earned her Doctorate in Physical Therapy from Nazareth College. In addition to her degree, she completed a Fellowship in Leadership Education in Neurodevelopmental and Related Disabilities from the University of Rochester. In her free time, Kacie loves to travel, hike, play sports, eat out and spend time with family and friends. Training: Doctorate in Physical Therapy, Nazareth College, Rochester, NY.

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Devon Brunson is a speech-language pathologist licensed in the state of North Carolina. She received her Bachelor of Arts in Hearing & Speech Sciences from the University of Maryland and Master of Science in Speech-Language Pathology from Vanderbilt University School of Medicine. She received her Certificate of Clinical Competence from the American Speech-Language-Hearing Association in 2016. Devon has experience in early intervention, school-based therapy, residential treatment, inpatient/outpatient and rehabilitative care. She has worked with individuals across the lifespan – from infants to geriatrics. Devon is most passionate about working with individuals with autism and acquired neurological conditions (e.g., brain injury, stroke), particularly as they transition to different settings or through different phases of development. Her goal is to best incorporate family and caregiver needs into therapy to support improvement in functional goals.

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Laura is a pediatric speech language pathologist and the clinic lead at our Concord, NC location.She brings a wealth of experience to the Concord team, with experience treating both pediatric and adult patients for a variety of feeding and swallowing disorders. As a peds therapist, she treats children with a variety of different conditions including: Autism, Down Syndrome, feeding/swallowing disorders, language disorders, phonological and articulation disorders. Laura earned her Masters in Communication Sciences and Disorders from the Medical University of South Carolina. In addition to her degree, she is certified in Vital Stim and FEES (Fiberoptic Endoscopic Evaluation of Swallowing). For Laura, the most rewarding part of being a pediatric speech therapist is seeing the excitement on a patient’s/caregiver’s face when they achieve their goals. Training: B.S. in Health Science from Columbus State University in Columbus, GA; Masters Degree in Communication Sciences and Disorders from the Medical University of South Carolina.

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Amanda is a pediatric occupational therapist at our Compleat Kidz outpatient clinic in Concord. She works with children of all ages that present with a variety of conditions including sensory processing disorders, feeding problems, ADHD, developmental delays, Autism spectrum disorders, neurological conditions, and more. At Saginaw Valley State University in Michigan, Amanda earned her Bachelor of Science in Rehabilitation Medicine as well as her Master of Science in Occupational Therapy degrees. Her previous experience includes school-based OT, skilled nursing, and traumatic brain injury rehabilitation. Amanda believes the most rewarding part of being a pediatric therapist is when a child learns a new skill and is excited to share it with others! Training: B.S. in Rehabilitation Medicine and M.S. in Occupational Therapy from Saginaw Valley State University in Michigan.

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Emily is a pediatric physical therapy assistant at our outpatient Gastonia clinic. She treats patients with a variety of diagnoses, including toe walking, developmental delay, torticollis, autism, down syndrome, and many more. She earned a B.S. in Kinesiology from Anderson University in SC and her A.A.S. in Physical Therapy Assistant from Chattanooga State Community College in Tennessee. In addition to her degrees, she is also a Certified Personal Trainer (ACSM). Emily strives to provide the best care possible to help each child she treats achieve their best qualify of life.  She works to develop relationships with both the child and the child’s family to achieve the best outcome possible. The most rewarding part of providing pediatric physical therapy is knowing she helps each patient acquire the skills and confidence to complete activities they may never have achieved before. In her free time, Emily enjoys traveling, taking long walks, spending time with family and friends, fitness, and drinking lots of coffee. Training: B.S. in Kinesiology from Anderson University in Anderson, SC; A.A.S. in Physical Therapist Assistant from Chattanooga State Community College in Chattanooga, TN.

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Abby is a pediatric physical therapist at our outpatient clinic in Rock Hill. She works with children from birth to 21 presenting with a variety of diagnoses such as developmental delay, torticollis, cerebral palsy, down syndrome, and other neurologic and orthopedic conditions. She earned her Doctorate in Physical Therapy from the University of Tennessee Health Science Center. In her treatment, she strives to meet her patients and their families where they are and empower them to maximize their mobility and function with play. She loves watching her patient’s confidence grow as they become stronger and take on harder challenges. For Abby, the opportunity to get to know the families that come through Compleat KIDZ’s doors has been an honor. She hopes every session with a patient increases her own perspective on life and helps her grow as a person. In her free time, Abby enjoys running, traveling, baking, reading, and spending time with friends. Training: Bachelor of Science in Kinesiology at The University of Arkansas; Doctor of Physical Therapy at The University of Tennessee Health Science Center.

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Chantel earned her Masters of Speech Pathology from the University of South Carolina. As a speech-language pathologist (SLP) at our Hickory clinic, she works children who present with a speech or language delay, disorder, or impairment. Some of these areas include: difficulty with articulation, comprehension deficits, fluency disorders, social pragmatic disorders, and a variety of other diagnosis under the speech and language umbrella. She brings a wealth of experience to the Compleat KiDZ team, having previously provided speech therapy in the Richmond public school system and providing swallowing therapy/ cognitive care in skilled nursing facilities. Her goal for every child she treats is to see them improve in their skills and feel more confident. For Chantel, the most rewarding part of being an SLP is having the opportunity to get to know her patients and their families and working together to see growth. In her free time, Chantel enjoys spending time with friends and families, going out to eat at nice restaurants, and traveling. She hopes to never stop learning and growing as a person. Training: MS in Speech Pathology from the University of South Carolina.

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Sarah is a Pediatric Occupational Therapist at our outpatient clinic in Lincolnton, NC. As a pediatric OT, she works with children from birth to 21 years old to address deficits in the areas of developmental delay, sensory processing disorder, motor coordination and balance, torticollis in infants, ADLs, social interactions, and play. Sarah earned her bachelor’s degree in Psychology from Davidson College and her Masters of Science in Occupational Therapy from Lenoir-Rhyne University. Before joining the Compleat KiDZ team as an OT, Sarah was also a teacher for Gaston County Schools, where she taught 7th Grade Language Arts with inclusion classes. Training: BS in Psychology from Davidson College; Masters of Science in Occupational Therapy from Lenoir-Rhyne University.

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Courtney Broderick is a Speech Language Pathologist at our outpatient clinic in Lincolnton, NC. As an SLP, she works with children with a variety of conditions including pre-verbal language delays, articulation and phonological disorders, childhood apraxia of speech, and school-age language delays. Courtney holds a Bachelor of Science degree in Speech and Hearing Sciences and a Master of Science degree in Medical Speech-Language Pathology from the University of Washington. Prior to becoming a speech-language pathologist, Courtney received a Bachelor of Science from University of Maryland in Marketing and Supply Chain Management and worked in events and marketing in Washington, DC before deciding to pursue a career as a SLP. Courtney has experience with children, adolescents and adults with a variety of disorders. Her areas of professional interest include early intervention, pre-school language disorders, apraxia of speech, articulation, and adolescent traumatic brain injury. Training: MS, Medical Speech Language Pathology from the University of Washington; BS, Speech and Hearing Sciences from the University of Washington.  

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Christine is an enthusiastic occupational therapist who enjoys working with children of all ages. She works with patients with an array of conditions such as Developmental Delays, Autism Spectrum Disorder, ADHD, Sensory Processing Disorder, Downs Syndrome, Cerebral Palsy, TBI, and Torticollis. She has focused on motor coordination difficulties, strength and balance, fine motor skills / handwriting, visual perceptual problems, sensory regulation, and feeding aversions. Christine brings a wealth of experience to the Lincolnton team. Before joining Compleat KiDZ, she has worked in skilled nursing and as a school-based therapist, with her role as an OT in Stanly County Schools providing services to children in grades PreK-12, collaborating with IEP team and other related services to ensure children are functioning optimally within their school environment. For Christine, the most rewarding part of being a pediatric OT is watching her patients improve on their goal areas and having fun during treatment sessions. In her free time, she enjoys movies, yoga, and dancing; she grew up dancing an array of genres, from ballet to jazz, tap, lyrical and more. She also has played the violin for over 10 years. Training: Major in Sociology and Minor in Psychology from Central CT State University; Master of Occupational Therapy from Bay Path University in Massachusetts

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Kimberly Lind is an occupational therapist at our outpatient Compleat KiDZ clinic in Lincolnton. She received her undergraduate degree in Kinesiology: Exercise Science from Liberty University and earned a graduate degree in Occupational Therapy from Brenau University in Norcross, Georgia. Kimberly is certified by the National Board for Certification in Occupational Therapy and is licensed to practice in North Carolina and South Carolina. Kimberly is passionate about helping kids achieve their greatest potential while making therapy a fun experience. She has a background in early intervention as well as a special interest in treating children with musculoskeletal, neuromuscular, and congenital hand conditions. She is also certified in Fascial Movement Taping. Training: Bachelors of Science in Kinesiology, Exercise Science from Liberty University; Master of Science in Occupational Therapy from Brenau University Specialties/ Certifications: Certified in Fascial Movement Taping and specializing in physical disabilities.

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Karl is a physical therapist at our Lincolnton, NC clinic. He earned his Bachelors in Physical Therapy from the East Ramon Magsaysay Memorial Medical Center in the Philippines. As a pediatric physical therapist, he works with each child to improve balance, strength, coordination, flexibility, and motor skills using therapeutic exercises, manual therapy, modalities, and mobilization techniques. His goal with every patient is to improve their quality of life. The most rewarding part of being a physical therapist is getting to see his patients improve, get stronger, and return to the activities that are meaningful to them. In his free time, Karl enjoys drawing and playing guitar. He has been with the Compleat KiDZ team since May, 2019.

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Mikaela Maddock, DPT, is a pediatric physical therapist at our Concord clinic near Charlotte. She earned her Doctorate in Physical Therapy from Drexel University in Philadelphia. In addition to her degree, she is also an APTA Certified Clinical Instructor. Mikaela grew up in Buffalo, NY, and is excited to be in Charlotte away from the snow! She brings a wide range of experiences to the team; before coming to work at Compelat KiDZ, she also provided acute inpatient physical therapy for hospital patients in Cincinnati. As a pediatric physical therapist, Mikaela work with children with a variety of  diagnoses including developmental delay, torticollis, cerebral palsy, and other neurologic and orthopedic conditions. She works with her patients and their families so that each child can reach the maximum level of function possible. In her free time, Mikaela enjoys hiking, golf, and doing anything outside! Training: DPT, Drexel University in Philadelphia, PA; BS in Biology, University of Dayton in Dayton, OH  

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Amanda D. Cadena, MS OTR/L is a National Board Certified Occupational Therapist. She earned her Masters of Science in Occupational Therapy from Winston Salem State University. Originally from Miami, FL, Amanda is a bilingual therapist whose cultural connection with many of her clients and their families allows for caring patient/therapist relationships. Amanda conducts all aspects of the therapeutic process; including parent interviews, patient evaluations, therapy session and parent education fluently in English and Spanish. Amanda enjoys collaborating with other disciplines and focuses on promoting a positive and fun environment for patients, family, and staff.  Along with extensive professional experience, Amanda also has a personal connection of working with children with Autism. Amanda thoroughly enjoys the daily rewards of working with children and helping them overcome their daily life challenges. In addition, she enjoys the rewards of providing support for clinical and clerical staff. When she is not working, Amanda can be found creating activities and crafts for her clients, running, exploring the city, reading, or traveling. Training: MS in Occupational Therapy from Winston Salem State University

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Shayla is an occupational therapist at our Gastonia clinic who earned her Masters in Occupational Therapy from the University of North Carolina in Charlotte. In addition to her degree, Shayla also specializes in therapeutic listening and stroke rehabilitation, and hopes to soon add Beckman Oral Motor techniques to her OT tool belt. Before joining Compleat KiDZ, she worked in short term rehab with adults, working with patients who experienced strokes, joint replacements, and generalized deconditioning; she also has experience as a travel therapist, staffing various skilled nursing facilities across the East Coast. For Shayla, the most rewarding part of being a pediatric occupational therapist is establishing a positive rapport between a child and caregiver, so that both child and caregiver are empowered to continue meeting goals and improving even after therapy ends. Training: Master of Occupational Therapy, University of Pittsburgh; Bachelor of Science, UNC Charlotte.

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Dr. Shaverra Jones is a graduate of University of South Carolina with a BS in Exercise Science and Masters in Speech Language Pathology. She received her Clinical Science Doctorate in Speech Pathology from Rocky Mountain University of Health Professions in 2017. She currently works at a pediatric outpatient clinic in Gastonia, NC. She previously worked for 10 years as a school-based speech-language pathologist as well as PRN at a SNF and Babynet. Her research interest includes children with speech sound disorders. Her goal for every patient is to collaborate and make the best plan for the clients she serves. She loves working in pediatrics; time is precious therefore she strives to make the most of her time. Outside of work, Shaverra enjoys Advanced Kickball, quality time with family and friends, and relaxing on the beach or near any body of water. Training: Doctor of Clinical Science in Speech-Language Pathology, Rocky Mountain University of Health Professions; University of South Carolina with a BS in Exercise Science and Masters in Speech Language Pathology. Specialties: Accent Reduction and speech sound disorders

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Georgina earned her Masters in Communication Sciences and Disorders from East Carolina University. As a Speech Language Pathologist at our Gastonia clinic, she enjoys working with children, using a child-centered approach in order to help them achieve their speech and language goals. For Georgina, the most rewarding part of being an SLP is empowering children to express their wants and needs through the use of play and exploration. In her free time, she enjoys yoga, Crossfit, hiking, cooking and enjoying time with friends and family. Training: BS in Psychology and Neuroscience, Queens College – City University of New York; MS in Communication Sciences and Disorders, East Carolina University.

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Melissa earned her Doctorate of Physical Therapy from the University of Medicine and Dentistry of NJ. In addition to her doctoral degree, she is also certified in integrative dry needling. As a pediatric physical therapist, Melissa provides treatment for children with gross motor developmental delays, autism, down syndrome, cerebral palsy, torticollis, toe walking, and other various orthopedic diagnoses. When treating children, she incorporates play as well as hands-on facilitation techniques in order to achieve optimal benefit and outcomes. Melissa prides herself on providing individualized treatment to every child she treats, and her goal for each patient is for them to regain function to the best of their abilities so that they can participate and fully function in daily activities. The most rewarding part of what she does is seeing a child get excited about meeting a milestone or goal in treatment. When she’s not treating, Melissa enjoys spending time with family, walking at the beach or hiking, and watching sports like football, hockey, golf, and soccer.

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Sharda graduated from Marshall University with a Masters in Communication Disorders. She is certified by the American Speech-Language-Hearing Association (ASHA) and holds a license in North Carolina. She has been in the speech therapy field working as an SLP for 6 years. She is VitalStim certified and a Hanen certified It Takes Two to Talk therapist. Training: Masters of Science in Communication Disorderds from Marshall University

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Caryn graduated from Belmont University with her Doctorate in Occupational Therapy. She is certified in Therapeutic Listening and has experience in a variety of diagnoses including Autism, Sensory Processing Disorder, Torticollis, Cerebral Palsy, Stroke, and Development delay to name a few. She enjoys spending time outdoors hiking and kayaking with her adopted puppy Milo. Caryn values children’s happiness and imagination and works to establish trusting relationships with them and their family. Training: Doctorate of Occupational Therapy from Belmont University

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Jeff is a pediatric physical therapist currently treating in our Gastonia clinic. Before joining Compleat KiDZ, he worked in both inpatient and home health pediatric positions, treating kids from 0-18 with conditions like cerebral palsy, spina bifida, muscular dystrophy, Down’s syndrome, autism, and more. Jeff earned his Doctorate in Physical Therapy from Elon University in NC. He also specializes in Amtryke Evaluation. With every patient, his primary goal is helping them be as independent as possible in their self-care, mobility, and – most importantly – their ability to participate in play activities with their friends. He works closely with family members when possible to create unique solutions, enabling all caregivers to be a part of the child’s progress. “As much as I hate to see my kids go, I love it when I’m able to discharge a patient who has met all their goals and no longer needs physical therapy.” In his free time, Jeff enjoys painting, playing the drums, and spending time with his wife. The two are avid board gamers who also enjoy hiking and traveling when the time allows. Training: BS in Sports Medicine, University of North Carolina, Greensboro; Doctor of Physical Therapy, Elon University, NC

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Chris is a bilingual Spanish/English Speech Language Pathologist who loves working with children of all ages. She especially enjoys working with children who have dysphagia and feeding difficulties as well as augmentative/alternative communication needs, and she has over 12 years of experience with a variety of feeding and communication challenges. She is trained in VitalStim, Beckman oral motor protocol, TalkTools hierarchies, PROMPT method, PECS, and high-tech Speech Generating Devices, including bilingual devices. She has worked with Down Syndrome, Cerebral Palsy, Trach/Vent/G-tube dependent babies, Autism Spectrum Disorder, and several other diagnoses. Chris is a special needs mom to two boys with medical and developmental challenges, so she understands the perspective of both therapist and special needs parent. She learned to speak fluent Spanish during extensive travels to South America. She and her family moved here from Texas to be closer to family.

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Donna earned her Masters in Occupational Therapy from Columbia University. She has been a Pediatric Occupational Therapist for 24 years working with children of all ages who have a diagnosis of cerebral palsy, torticollis, down’s syndrome, autism spectrum disorder, sensory processing disorder, learning disabilities, and developmental delays. Donna is NDT certified and she has training in Sensory Integration, Therapeutic Listening, Feeding, and Handwriting Without Tears. She has a passion for working with children and helping them reach their highest potential and maximum level of functional independence.

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Kristen earned her Occupational Therapy Masters from Midwestern University in Arizona. As a pediatric occupational therapist, Kristen uses a variety of techniques including neurodevelopmental handling, sensory integration, fine motor and gross motor skills advancement, and purposeful play in order to help her patients achieve success in their daily lives. She prides herself on building a trusting relationship with her patients and their families. In her free time, Kristen enjoys hiking, biking, and spending time with family and friends. She has been with the Compleat KiDZ team since 2018. Training: Bachelors in Science from Louisiana State University; Masters of Occupational Therapy from Midwestern University, Arizona

testimonials

faqs

services

  • What services do you provide?

    Our services include but are not limited to: Serial Casting, Constraint Induced Techniques, Aquatic Therapy, Therapeutic Listening, Beckman Oral Therapy, Vital Stim, Prompt Therapy, Thera Togs, Hanen Speech Therapy, NDT/TMR Handling, Sensory Processing Disorders, and Feeding Abnormalities.

  • How old does my child have to be to receive therapy?

    We treat kids 0-18 in our outpatient therapy clinics. Feel free to contact us if you are unsure whether your child can receive therapy from us. As a provider for NC’s ITP program, we also provide home health therapy services for children 0-3 years of age. Learn more on the NC Department of Health and Human Services ITP site.

  • Do I need a doctor’s referral from my child’s physician?

    No, you can get evaluations and treatments at our clinics without a physician prescription / referral. However, many insurance plans require a referral before offering coverage for our services. Whether or not you are referred to us, we will work closely with your child’s physician, teachers, and other caretakers to ensure the best treatment for your child.

  • Is therapy covered by my child’s insurance?

    Most treatment is covered by most major insurance companies. However, Phonological and Articulation Disorders, with the exception of congenital conditions, are often not covered under private payer insurance plans. Contact your insurance provider to see if treatment for these conditions is covered.

  • How much does therapy cost?

    Because of the variety of services offered and the differences in individual insurance plans, it is difficult to estimate the total cost of treatment for an individual. We do offer flat fee private pay rates for individual sessions:

    Initial eval – $90

    1 hour session – $70

    30 min session – $40

    See the Insurance/Payment section for more information about payment options and what insurance providers we accept.

appointments

  • What will the first appointment entail?

    We recommend you arrive about 10 minutes before your scheduled appointment time. We will go over necessary paperwork with you and conduct an evaluation. The initial evaluation will last about an hour, after which our front desk will work with you to set future appointment times. If your child has an IEP, please bring it to the first appointment.

  • How can I make co-payments?

    Bring cash, check, or credit card to make your co-payments at the beginning of your appointments. Co-payments must be made prior to services rendered. We are able to accept one payment for multiple visits if it is more convenient for you, as long as payment is made before the scheduled appointments.

  • What is your Cancellation / Missed Visit policy?

    If you must miss an appointment, call our Front Desk to reschedule your appointment. You must call 24 hours before your scheduled appointment time. Failing to call at least 24 hours in advance will result in a $25 no show fee.

  • What if my child is sick before a scheduled visit?

    If your child is sick, please call our front desk to reschedule your appointment.

  • Do you ever close for severe weather?

    Severe weather conditions may cause our clinics to operate on delayed opening / early closing schedules or to fully close for the day. Delayed openings or closure due to weather will be posted on our website no later than 7:30 am each business day. If the clinic closes early, our front desk team will contact patients whose same-day appointments are impacted by the clinic closure.

  • I’m a referring entity; how can I refer to Compleat KiDZ?

    You can contact our referral coordinator Tasha Rodriguez by                                   email: tasha.rodriguez@compleatkidz.com                                                                           phone: 1.888.257.0277                                                                                                             fax: 1.888.244.5493                                                                                                                    You can also use the contact form above. We’re happy to answer any questions you may have regarding referrals, insurance, services, etc.

services

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appointments

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insurance/ payment

Payment By Insurance

Compleat KiDZ accepts most major insurances. Check the box to the right to see if your insurance provider is accepted by Compleat KiDZ.

Co-Payments

Come prepared to make your insurance co-payment each appointment. The amount of your co-pay is set by your insurance company. If you are not able to make your co-payment at the time of service, ask either our reception or checkout desk team member to set up terms for a deferred payment plan.

Payment Plans / Financial Assistance

Compleat KiDZ understands that the cost of health care can put a strain on our families’ finances. We are willing to work with you to set up a payment plan that works within your budget. Compleat KiDZ offers healthcare financing plans through Care Credit and United Medical Credit.

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Compleat KiDZ

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

If you have any questions about this Notice of Privacy Practices, please contact our Privacy Officer, by telephone at (704) 824-7800 or in writing at 2675 Court Drive, Gastonia, NC 28054.
This Notice of Privacy Practices describes how we may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information. Protected health information is information about you, including demographic information, that may identify you and that relates to your past, present or future physical or mental health or condition and related health care services.

A. WE MUST PROTECT YOUR PROTECTED HEALTH INFORMATION

We are required to abide by the terms of this Notice of Privacy Practices. We may change the terms of our Notice of Privacy Practices at any time. The new Notice of Privacy Practices will be effective for all protected health information that we maintain at that time. Upon your request, we will provide you with any revised Notice of Privacy Practices. You may request a revised version by calling or writing our Privacy Officer and requesting that a revised copy be sent to you in the mail or asking for one at the time of your next appointment.

B. USE AND DISCLOSURES OF PROTECTED HEALTH INFORMATION

Your protected health information may be used and disclosed by our office staff others outside of our office who are involved in your care and treatment for the purpose of providing health care services to you.
Your protected health information may also be used and disclosed to pay your health care bills and to support the operation of our practice.
Following are examples of the types of uses and disclosures of your protected health information that we are permitted to make. These examples are not meant to be exhaustive, but to describe the types of uses and disclosures that may be made by our office.

1. Treatment: We will use and disclose your protected health information to provide, coordinate, or manage your health care and any related services. This includes the coordination or management of your health care with another provider.
For example, we would disclose your protected health information, as necessary, to a home health agency that provides care to you. We will also disclose protected health information to other healthcare providers who may be treating you.
For example, your protected health information may be provided to a physician to whom you have been referred to ensure that the physician has the necessary information to diagnose or treat you. In addition, we may disclose your protected health information from time-to-time to other health care providers (e.g., a specialist or laboratory) who become involved in your care by providing assistance with your health care diagnosis or treatment to us.
2. Payment: We may use and disclose protected health information about you so that the treatment and services you receive at Compleat KiDZ may be billed to and payment may be collected from you, an insurance company, or a third party. This may include certain activities that your health insurance plan may undertake before it approves or pays for the health care services we recommend for you such as: making a determination of eligibility or coverage for insurance benefits, and reviewing services provided to you for medical necessity. For example, if you have a back injury, we may need to give your health plan information about your condition, supplies used, and services you received.
3. Healthcare Operations: We may use or disclose, as needed, your protected health information for healthcare operations. These uses and disclosures are necessary to run Compleat KiDZ and make sure that all of our patients receive quality care. For example, we ma)'use protected health information to review our treatment and services and to evaluate the performance of our staff in caring for you. We may also combine protected health information about many patients to decide what additional services Compleat KiDZ should offer, what services are not needed, and whether certain new treatments are effective. We may also disclose information to doctors, nurses, technicians, medical students, and other personnel for review and learning purposes, we may remove information that identifies you from this set of protected health information so others may use it to study health care and health care delivery without learning the identities of specific patients.
We may share your protected health information with third party "business associates" that perform various activities (for example, billing or transcription services) for our practice. Whenever an arrangement between our practice and a business associate involves the use or disclosure of your protected health information, we will have a written contract that contains terms that will protect the privacy of your protected health information.
We may use and / or disclose protected health information to contact you to, remind you about an appointment you have for treatment or medical care.
We may use or disclose your protected health information, as necessary, to provide you with information about treatment alternatives or other health--related benefits and services that may be of interest to you. You may contact our Privacy Officer to request that these materials not be sent to you.
4. Other Permitted and Required Uses and Disclosures That May Be Made Without Your Authorization or Opportunity to Agree and Object:
We may use or disclose your protected health information in the following situations without your authorization or providing you the opportunity to agree or object. These situations include:
(i) Required by Law: We may use or disclose your protected health information to the extent that the use or disclosure is required by law. The use or disclosure will be made in compliance with the law and will be limited d to the relevant requirements of the law. You will be notified, if required by law, of any such uses or disclosures.

(ii) Public Health: We may disclose your protected health information for public health activities and purposes to a public health authority that is permitted by law to collect or receive the information. For example, a disclosure may be made for the purpose of preventing or controlling disease, injury or disability.

(iii) Communicable Diseases: We may disclose your protected health information, if authorized by law, to a person who may have been exposed to a communicable disease or may otherwise be at risk of contracting or spreading the disease or condition.

(iv) Health Oversight: We may disclose protected health information to a health oversight agency for activities authorized by law, such as audits, investigations, and inspections. Oversight agencies seeking this information include government agencies t-rat oversee the health care system, government benefit programs, other government regulatory programs and civil rights laws.

(v) Abuse or Neglect: We may disclose your protected health information to a public health authority that is authorized by law to receive reports of child abuse or neglect. In addition, we may disclose your protected health information if we believe that you have been a victim of abuse, neglect or domestic violence to the governmental entity or agency authorized to receive such information. In this case, the disclosure will be made consistent with the requirements of applicable federal and state laws.

(vi) Legal Proceedings: We may disclose protected health information in the course of any judicial or administrative proceeding, in response to an order of a court or administrative tribunal (to the extent such disclosure is expressly authorized), or in certain conditions in response to a subpoena, discovery request or other lawful process.

(vii) Law Enforcement: We may also disclose protected health information, so long as applicable legal requirements are met, for law enforcement purposes, these law enforcement purposes include (1) legal processes and otherwise required by law, (2) limited information requests for identification and location purposes, (3) pertaining to victims of a crime, (4) suspicion that death has occurred as a result of criminal conduct, (5) in the event that a crime occurs on the premises of our practice, and (6) medical emergency (not on our premises) and it is likely that a crime has occurred.

(viii) Research: We may disclose your protected health information to researchers when their research has been approved by an institutional review board that has reviewed the research proposal and established protocols to ensure the privacy of your protected health information.

(ix) Criminal Activity: Consistent with applicable federal and state laws, we may disclose your protected health information, if we believe that the use or disclosure is necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public. We may also disclose protected health information if it is necessary for law enforcement authorities to identify or apprehend an individual.

(x) Military Activity and National Security: When the appropriate conditions apply, we may use or disclose protected health information of individuals who are Armed Forces personnel (1) for activities deemed necessary by appropriate military command authorities; (2) for the purpose of a determination by the Department of Veterans Affairs of your eligibility for benefits, or (3) to foreign military authority if you are a member of that foreign military services. We may also disclose your protected health information to authorized federal officials for conducting national security and intelligence activities, including for the provision of protective services to the President or others legally authorized.

(xi) Workers' Compensation: We may disclose your protected health information as authorized to comply with workers' compensation laws and other similar legally established programs.
5. Other Permitted and Required Uses of Disclosures That Require Providing You the Opportunity to Agree or Object
We may use and disclose your protected health information in the following instances. You have the opportunity to agree or object to the use or disclosure of all or part of your protected health information. If you are not present or able to agree or object to the use or disclosure of the protected health information, then we may, using professional judgment, determine whether the disclosure is in your best interest.

Others Involved in Your Health Care or Payment for our Care:

Unless you object, we may disclose to a member of your family, a relative, a close friend or any other person you identify, your protected health information that directly relates to that person's involvement in your health care. If you are unable to agree or object to such a disclosure, we may disclose such information as necessary if we determine that it is in your best interest based on our professional judgment. We may use or disclose protected health information to notify or assist in notifying a family member, personal representative or any other person that is responsible for your care of your location, general condition or death. Finally, we may use or disclose your protected health information to an authorized public or private entity to assist in disaster relief efforts and to coordinate uses and disclosures to family or other individuals involved in your health care.
6. Uses and Disclosures of Protected Health Information Based upon Your Written Authorization Other uses and disclosures of your protected health information will be made only with your written authorization, unless otherwise permitted or required by law as described below. You may revoke this authorization in writing at any time. If you revoke your authorization, we will no longer use or disclose your protected health information for the reasons covered by your written authorization. Please understand that we are unable to take back any disclosures already made with your authorization.
C. YOUR RIGHTS
Following is a statement of your rights with respect to your protected health information and a brief description of how you may exercise these rights
1. You have the right to inspect and copy your protected health information
This means you may inspect and obtain a copy of protected health information about you for so long as we maintain the protected health information. You may obtain your medical record that contains medical and billing records and any other records that we use for making decisions about you. As permitted by federal or state law, we may charge you a reasonable copy fee for a copy of your records.
2. You have the right to request a restriction of your protected health information
This means you may ask us not to use or disclose any part of your protected health information for the purposes of treatment, payment or health care operations. You may also request that any part of your protected health information not be disclosed to family members or friends who may be involved in your care or for notification purposes as described in this Notice of Privacy Practices. Your request must state the specific restriction requested and to whom you want the restriction to apply.

We are not required to agree to a restriction that you may request. If we agree to the requested restriction, we may not use or disclose your protected health information in violation of that restriction unless it is needed to provide emergency treatment. With this in mind, please discuss any restriction you wish to request with your health provider.

You may request a restriction by making your request in writing to our Privacy Officer. In your request, you must tell us (1) what information you want to limit; (2) whether you want to limit our use, disclosure, or both; and (3) to whom you want the limits to apply, for example, disclosures to your spouse.
3. You have the right to request to receive confidential communications from us by alternative means or at an alternative location
We will accommodate reasonable requests. We may also condition this accommodation by asking you for information as to how payment will be handled or specification of an alternative address or other method of contact. We will not request an explanation from you as to the basis for the request. Please make this request in writing to our Privacy Officer.
4. Your may have right to amend your protected health information
This means you may request an amendment of protected health information about you in a designated record set for so long as we maintain this information. In certain cases, we may deny your request for an amendment. If we deny your request for amendment, you have the right to file a statement of disagreement with us and we may prepare a rebuttal to your statement and will provide you with a copy of any such rebuttal. Please contact our Privacy Officer if you have questions about amending your medical record.
5. You have the right to receive an accounting of certain disclosures we have made, if any, of your protected health information This right applies to disclosures for purposes other than treatment, payment or health care operations as described in this Notice of Privacy Practices. It excludes disclosures we may have made to you if you authorized us to make the disclosure, to family members or friends involved in your care, or for notification purposes, for national security or intelligence, to law enforcement (as provided in the privacy rule) or correctional facilities, as part of a limited data set disclosure. The right to receive this information is subject to certain exceptions, restrictions and limitations.
6. You have the right to obtain a paper copy of this notice from us
upon request, even if you have agreed to accept this notice electronically.
D. COMPLAINTS
You may complain to us or to the Secretary of Health and Human Services if you believe your privacy rights have been violated by us. You may file a complaint with us by notifying our Privacy Officer of your complaint. We will not retaliate against you for filing a complaint

You may contact our Privacy Officer at (704) 824-7800 for further information about the complaint process.

This notice was published and becomes effective on August l, 2011.